Frequently asked questions

Click on the SIGN UP option located at the upper part of the webpage. Complete the registration form and select the Registration button. An introductory message containing a verification hyperlink to activate your account shall be dispatched to the email address you provided.

Certain email providers might categorize our correspondence as 'Spam' and redirect our messages to your 'Junk Mail' directory. To ensure uninterrupted receipt of our emails, kindly include our email address in your roster of 'Safe' contacts.

To initiate the password reset process, kindly locate and select the 'Forgot your password?' button located within the "Sign in" section at the page's top. Enter your email address, and we will promptly dispatch detailed instructions on how to reset your password.

To participate in real money gameplay, it is essential to meet the minimum age requirement of 18 years. However, for players in Fun mode, there are no age restrictions. Please be aware that our Casino has specific country limitations that apply. To familiarize yourself with these restrictions, refer to section 2.4 in our Terms and Conditions. Additionally, it's important to note that online gambling may be deemed illegal in certain jurisdictions. It is your responsibility to understand and comply with the applicable laws regarding betting in your country (or state). Please be advised that if a player violates the Restricted Countries policy, the Casino cannot guarantee successful processing of withdrawals or refunds.

Multiple choices are accessible when it comes to depositing funds. One such option involves transferring money using your credit or debit card, Neteller, or Skrill. For an extensive array of available alternatives, please refer to the Payment Methods page. To initiate a deposit, simply click on the "Deposit" button situated at the top right corner of the page and carefully adhere to the provided instructions. Detailed information regarding the deposit methods at your disposal can be found on the designated 'Payment Methods page.'

Once you make a transfer, the money will immediately appear in the Balance section of your Account.

To retrieve your available funds, simply select the Cash Out button located at the top right corner of the page. Withdrawals can be made to your credit/debit card, e-wallets, or any other applicable option based on your region. For a comprehensive overview of the available choices, kindly visit the 'Payment Methods page'. Please be aware that there is no obligation to withdraw your funds at the conclusion of each playing session. They will remain securely stored in your account and remain accessible for your subsequent gameplay sessions. For further details on our withdrawal and refund policy, we recommend reviewing the information provided on the 'Terms and Conditions page'.

SpinFever exclusively welcomes players from jurisdictions where online gaming for real money remains unrestricted by applicable laws. If you encounter difficulties depositing funds into your account, it is likely due to the regulatory constraints imposed by your country of residence, which may have internal regulations prohibiting online gaming activities.

The velocity at which your games operate is contingent upon the quality of your Internet connection. As our games necessitate uninterrupted data exchange, an ample Internet bandwidth is essential. To optimize game performance, we suggest minimizing the number of concurrent web applications running on your computer alongside our Casino games. This will ensure a smoother gaming experience.

Yes, our games are mobile-friendly. Just open spin-fever.org and launch any game displayed on the Casino home page!

If you are encountering difficulties, it is possible that you are utilizing an outdated mobile device model that is incompatible with our games. We kindly request you to reach out to our support team at [email protected], providing them with specific information regarding your mobile device model, operating system, and browser of choice. By doing so, our team will be able to investigate any potential issues and provide appropriate assistance.

The Casino operates on software certified by Itech Labs, an Australian testing laboratory for online gaming systems that adheres to ISO/IEC 17025 standards. This certification ensures that the Random Number Generator (RNG) utilized in our games meets industry regulations, guaranteeing that all outcomes, such as reel spins in slots and card deals in card games, are truly random. The payout percentages for all games align with industry standards, typically ranging between 95% and 98%.

If your Internet connection fails, you will be able to resume the game from the point where the game stopped after the connection is restored. The exception is multiplayer games where other players also take part in betting.

To claim your Welcome bonus, register an account at spin-fever.org and simply make a deposit of at least NZ$20. Once your payment is made, the bonus will instantly be added your account.

Certainly, it is possible to withdraw your bonus; however, it is subject to meeting the specified bonus wagering requirement. In the event that a withdrawal is requested prior to satisfying the minimum wagering requirements, both the bonus amount and any associated winnings will be forfeited. For detailed information regarding the wagering requirements applicable to a specific bonus, kindly refer to the dedicated 'Bonus terms and conditions page.'

Upon fulfilling the requirements for a specific bonus, the corresponding bonus will be promptly credited to your account balance. To access a comprehensive list of available bonuses, simply navigate to the 'My Bonuses' tab within the 'My Account' section after logging in. Additionally, bonuses are conveniently displayed as a distinct column within the 'My Balance' section of your account overview.

SpinFever prioritizes the complete financial security of players by implementing SSL technology and employing cutting-edge anti-fraud measures. Therefore, when making payments with your credit card, rest assured that it is absolutely secure. We are committed to safeguarding your personal information and utilizing it solely for the purpose of delivering gaming services. To gain further insights into our privacy practices, we invite you to peruse our dedicated 'Privacy Policy page.'

To proceed, please complete the standard registration process and sign in to your account. Once signed in, locate and click the 'My Account' button situated at the top of the page. From there, select the 'Affiliates' tab. Within the 'Affiliates' section, you will find the option to 'Create Affiliate Link.' Provide the necessary details in the required fields to generate your affiliate link. It's important to note that each affiliate has the ability to set up multiple 'Affiliate Profiles.' With each profile created, the system will automatically generate a new unique URL link that can be utilized for promotional purposes. This link can be used as is or embedded within an Affiliate Banner. For further details regarding the terms and conditions of our affiliate program, we kindly request you to reach out to us via email at [email protected].